Frequently asked questions

The questions homeowners actually ask.

Building a microgrid is a significant decision, and you should be able to do your homework without booking a call first. Here are straight answers — and a real person one phone call away if you want more.

Quick facts

The company at a glance

The due-diligence basics, all in one place.

Headquarters
41555 Cook St, Palm Desert, CA 92211
Phone
(760) 568-3413 · 1-833-4-MYGRID
Roots
Years of energy work in Palm Desert and the Coachella Valley, led by the same founder and team.
Monitoring
Every system includes Mycroguard™, our 24/7 monitoring and control software.

Straight answers

If your question isn't here, call us — a person picks up, not a phone tree.

What exactly is a Mycrogrid® system?

A Mycrogrid® is a complete home energy system: solar generation, battery storage, and Mycroguard™ monitoring software designed to work as one. It produces, stores, and controls your energy on your property — so the utility becomes backup to your grid instead of the other way around.

How is that different from just getting solar panels?

Solar is production, not control. Panels lower your bill, but your home still runs on the utility's rules — and a grid-tied solar-only system still goes dark in a blackout. A Mycrogrid® system adds the storage and control layer, so your home runs on its own power and you decide when, where, and how your energy gets used.

Will I still be connected to the utility?

Yes, if you want to be. The design goal is simply to flip the relationship: your system generates and stores power on-site as the primary source, and the grid sits behind it as backup.

What happens during a blackout?

A standard grid-tied solar system is required to shut off during an outage. A Mycrogrid® system keeps your critical appliances running on stored power — that is the difference between designing for bill reduction and designing for independence.

Why do you say the old solar deal is gone?

Three changes hit at once. NEM 3.0 cut the value of solar sent back to the grid by roughly 75%. The 30% federal solar tax credit has ended. And the fixed monthly fee just to stay connected to the grid keeps climbing. The math now rewards homes that store and use their own power on-site instead of exporting it.

Do I need the utility's permission? How long until my system is on?

A Mycrogrid® system is designed not to export power to the grid, so there is no interconnection application and no Permission-to-Operate wait — the multi-month bottleneck grid-tied systems sit in before they can even be switched on. The utility no longer controls your timeline.

What is Mycroguard™?

Mycroguard™ is the software side of Mycrogrid®: proactive, 24/7 monitoring that watches your system around the clock, diagnoses issues remotely — often before you know there's a problem — and coordinates the fix before small issues become big ones.

How do people pay for a system now that the tax credit is over?

Many homeowners use a HELOC, and it can fit a project a few different ways: fund the full system upfront, split between cash and credit, or phase the project and add battery storage later. Terms and rates vary by lender, so we map the options against your actual project rather than pretending every lender is the same.

I've been a customer since before the Mycrogrid® name. What happens to my warranty and service?

Nothing gets orphaned. Mycrogrid® is led by the same founder and team, and existing warranties and service support are honored and carried forward. Existing customers also get preferred pricing on storage and upgrades — plus 15 years of Mycroguard™ monitoring at no additional cost.

My solar company went out of business — SunPower, Sunnova. Did my warranties disappear?

Usually not — but you need to know who's now responsible for what. Three things survive an installer's collapse. Your equipment warranties — panels, inverters, battery — come from the manufacturers, not the installer, and most of those manufacturers are still in business and still honoring them. If you leased, your lease didn't vanish; it was typically transferred to a servicing company that now owns the agreement and administers its terms. If you bought outright, your original installer carried the workmanship warranty required by your state, covering how the system was installed. The real problem is rarely whether coverage exists — it's understanding who stands behind each piece. That's what we help homeowners sort out: what coverage still exists, who's responsible, and a clear path forward when service is needed.

Where do you work, and where are you located?

Our headquarters is at 41555 Cook St in Palm Desert, California, and we've been rooted in the Coachella Valley for years. If you're not sure whether your project is in our service area, call us and we'll tell you straight.

How do I get started?

Two ways. Schedule an in-person consultation — your actual roof, usage, battery direction, and real numbers — or call (760) 568-3413 and talk it through with the team. Either way, every design is confirmed with a site visit and a real proposal before anything is final.

Our commitment

What we stand behind.

Full warranty documentation is being published to this site. In the meantime, these commitments are already in force — in writing, not as a handshake.

  • Existing warranties and service support are honored and carried forward — no system we've touched gets orphaned.
  • Every Mycrogrid® includes Mycroguard™ 24/7 monitoring, so problems get caught and coordinated by us, not discovered by you.
  • Existing customers get preferred pricing on storage and upgrades, plus 15 years of Mycroguard™ monitoring at no additional cost.
  • Every design is confirmed with a site visit and a real proposal before anything is final.

Want it in writing? Ask your design consultant for the current warranty terms with your proposal — we'd rather hand you the document than summarize it.

Still have questions?

Talk to a real person.

Call the Palm Desert office, or start with a design and bring your questions to the proposal.